Users who visited the Apple Support Community this evening were greeted with a message informing them that the platform will be permanently shut down on November 20th. Here are the details.
If you’ve ever had a question or encountered a problem with an Apple product, chances are you’ve come across the Apple Support Community, the company’s official discussion forums, where users around the world help each other solve problems and share tips.
The platform has a history dating back to at least 1998, when it was known as the Apple Tech Exchange. It has since been renamed Apple Discussions before relaunching as Apple Support Communities in April 2011, with a redesigned interface, personalized profiles and a reputation system that rewarded users for helping others.
However, this evening users who tried to access the platform were greeted with the following message:
The AppleCare Support Community will be permanently closed on November 20, 2026. Starting today, the site will no longer accept new submissions and is read-only.
You can still find trusted guidance and support on the official website Apple Support website.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Right now, the portal still shows a “Sign In” button, although it only leads to an AppleConnect login page labeled “AC Communities Web – Internal”, indicating that access is now restricted to Apple employees.
Interestingly, Apple’s message refers to the “AppleCare Support Community,” rather than the “Apple Support Community,” which is how the platform is officially labeled.
However, the forums are now in read-only mode, users can browse existing discussions, search for answers, and interact with posts via the “Me Too” and poll buttons, but no longer post new questions or answers.
At the time of writing, the most recent post was posted just 57 minutes ago, indicating that Apple has only recently disabled new posts.
9to5Mac has reached out to Apple for comment and clarification on the scope of the shutdown, and we’ll update this story if we hear back.
(h/t Tim Harbison)
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