The Google Fitbit Air seems to be giving iOS users a hard time, with many users coming forward and participating Complaints on synchronization and Pairing issues. These are not isolated reports – multiple users, via Reddit and Google’s official support forum, have shared their experience with similar issues with Fitbit Air connectivity, suggesting that the issue is affecting more than a small subset of users.
Reports about this issue can be traced back to Early Octoberwith New complaints It continues until November. While the exact symptoms vary between users, most complaints mainly revolve around the Fitbit Air’s inability to sync data with iOS devices and constant error messages.
One such Detailed complaint It comes from a user who purchased a Fitbit Air in August. The fitness tracker worked perfectly for about a month and a half before it suddenly refused to sync with Google Health, the user wrote. When trying to sync data, the Google Health app reportedly gets stuck on the “Connect your Fitbit Air to the app” page before throwing it away. Error 16, As shown in the picture below.
The user added that they tried uninstalling and reinstalling the app, forgetting and re-pairing the device, fully charging it, and resetting it, but nothing seemed to help. They eventually contacted Google support, stating that this was a known issue and that they were working on a fix. The user has not received a response since then, and as a result, his Fitbit Air is collecting dust.
Now, he’s just lying there useless. Reinforces my belief that Google devices cannot be trusted at all.
Many other complaints have confirmed the error code and similar issues. One user even started having problems pairing the tracker:
My Fitbit Air stopped syncing with Google Health on my iPhone. After unplugging it and trying to pair it again, I now get a “Something went wrong” message during setup.
The user also contacted Google and told them that this was a known software issue. A different user compared their experience on Android:
I recently switched from the Pixel to the iPhone 17 and my experience with Fitbit was terrible. The Fitbit seems to sync in the background very rarely, if ever. When I open Google health the data is not there and I have to swipe down to refresh while it loads forever to fetch the data. Sometimes it fetches incomplete data. The update was almost instantaneous on Android.
Note that some users indicate that resetting the device by long pressing the button on the back of the charging dock for 10 seconds fixed the issue for them. However, others haven’t had the same luck, suggesting that resetting the device is not a foolproof solution and your mileage with it may vary.
